Fortified Wellness Community Interest Company ("we", "us", "our") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, store, and share your personal data when you use our wellness services, including our nutritional advice sessions and community listening support groups.
 

1. Who We Are
Fortified Wellness CIC is a Community Interest Company registered in England and Wales.

Company Number: 17169395

Registered Office:

9690
321-323 High Road,
Chadwell Heath,
Essex
RM6 6AX

Data Protection Contact: Privacy@fortifiedwellness.co.uk

2. The Types of Personal Data We Collect
We currently collect and process the following information:

Contact Information: Name, Email address, Phone number, Occupation.
Demographic Information: Age, gender, and ethnic origin (to ensure our services are effectively reaching and supporting the African community).

Health and Wellness Data: Dietary habits, medical history relevant to nutrition, physical health goals, and mental well-being notes from our listening support groups.

Technical Data: IP address and website usage data if you visit our website.

Special Category Data: Because we provide nutritional advice and listening groups, we collect health and ethnic origin data. We only process this "special category data" with your explicit, written consent, which you can withdraw at any time.

3. How We Get Your Personal Data and Why We Have It
Most of the personal information we process is provided to us directly by you for one of the following reasons:

You can register for our nutritional advice services.

You can join or participate in our community listening support groups.

You can sign up for our newsletter, contact us via our website, or attend our community events.

Our Lawful Bases for Processing

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

Your Consent: You are able to remove your consent at any time. You can do this by contacting Privacy@fortifiedwellness.co.uk

Legitimate Interests: Where it is necessary for our legitimate interests as a CIC to run, evaluate, and improve our community wellness programs, provided your rights do not override those interests.

Special Category Condition (Article 9 UK GDPR): For health and ethnic data, we rely on your explicit consent to provide you with tailored health, nutrition, and listening support.

4. How We Use Your Data
We use the information you share with us to:

Deliver personalized nutritional advice and wellness plans.

Facilitate and manage safe, confidential community listening support groups.

Keep you updated on community events, workshops, and services.

Anonymize data to report on our social impact to funders and stakeholders (no individual will ever be identifiable in these reports).

5. Data Sharing and Confidentiality
We value your trust. We do not sell your personal data. We only share your data in the following limited circumstances:

With Your Consent: If we refer you to another healthcare professional or community organization.

Third-Party Service Providers: Trusted partners who host our website, manage email newsletters, or store our booking systems (all compliant with UK data laws).

Legal or Safety Duty (Safeguarding): In our listening groups, what you share is confidential. However, if a participant indicates a risk of serious harm to themselves or others, we have a legal and moral duty to break confidentiality and contact relevant emergency or safeguarding services.

6. How We Store Your Personal Data
Your data is securely stored on password-protected, encrypted cloud systems in Google Workspace.

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including any legal or reporting requirements.

Client Records (Nutrition & Support Groups): Kept for 7 years after your last contact with us.

Inquiries & General Emails: Kept for 2 years.

Once this period has expired, we will securely destroy or permanently delete your digital files.

7. Your Data Protection Rights
Under data protection law, you have rights including:

Your right of access: You have the right to ask us for copies of your personal information.

Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate or complete information you think is incomplete.

Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing: You have the right to object to the processing of your personal information in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at Privacy@fortifiedwellness.co.uk

If you wish to make a request.

8. How to Complain
If you have any concerns about our use of your personal information, you can make a complaint to us at contact@fortifiedwellness.co.uk

You can also complain to the ICO (Information Commissioner's Office) if you are unhappy with how we have used your data.

ICO Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO Website: https://www.ico.org.uk